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Chatbox Settings

Chatbox Settings

Configure your Nexvio.ai chatbox settings to deliver the optimal experience for your users and meet your business requirements.

General Settings

In the general settings, you can configure basic aspects of your chatbot:

  • Chatbot Name: Set the display name for your AI agent
  • Welcome Message: Customize the initial message users see
  • Idle Timeout: Set how long before the chatbot suggests assistance
  • Working Hours: Configure when your chatbot should indicate it’s available
  • Follow-up Suggestions: Enable or disable suggested follow-up questions

Appearance

Customize how your chatbot looks to match your brand:

Branding

  • Color Scheme: Set primary and secondary colors
  • Chat Window Style: Choose between modern, classic, or minimal designs
  • Avatar: Upload a custom avatar or choose from our library
  • Font: Select a font that matches your brand

Layout

  • Window Size: Configure default and maximum window dimensions
  • Position: Set where the chat bubble or window appears
  • Mobile Optimization: Customize the mobile experience separately

Behavior

Control how your chatbot interacts with users:

  • Response Style: Set the tone and style of responses (formal, casual, etc.)
  • Fallback Behavior: Configure what happens when your bot can’t answer
  • Conversation Memory: Set how much conversation history to maintain
  • User Identification: Configure how users are identified and remembered
  • Analytics Tracking: Set what user interactions are tracked for analytics

Advanced Settings

For more technical customization:

  • Custom CSS: Add your own CSS for complete styling control
  • JavaScript Hooks: Set up event listeners and custom behaviors
  • Rate Limiting: Configure protection against spam or abuse
  • Webhook Integration: Set up webhooks for real-time event notifications
  • Debugging Mode: Enable detailed logging for troubleshooting

Language and Localization

  • Primary Language: Set the default language
  • Additional Languages: Add support for other languages
  • Translation Settings: Configure automatic translation behavior
  • Regional Settings: Customize date formats and other regional preferences

Changes to your chatbox settings take effect immediately for new conversations. You may need to refresh active sessions to see the changes.