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Chatbox Analytics

Chatbox Analytics

The Analytics dashboard provides comprehensive insights into how your Nexvio.ai chatbots are performing, helping you make data-driven decisions to improve user experience and achieve business goals.

Accessing Analytics

To access the Analytics dashboard:

  1. Log in to your Nexvio.ai account
  2. Navigate to Chatbox > Analytics
  3. View the overview of your chatbot performance

Overview Dashboard

The Analytics overview presents key metrics at a glance:

  • Total Conversations: The number of interactions with your chatbots
  • User Satisfaction: Average rating based on user feedback
  • Resolution Rate: Percentage of queries successfully resolved
  • Average Conversation Duration: How long users typically interact with your chatbot
  • Busiest Times: Peak hours and days for chatbot usage

Conversation Metrics

Dive deeper into conversation-specific analytics:

  • Message Volume: Total number of messages sent and received
  • Response Times: Average time taken to respond to user queries
  • Conversation Flow: Common paths users take through conversations
  • Drop-off Points: Where users commonly abandon conversations
  • Escalation Rate: Percentage of conversations escalated to human agents

User Engagement

Understand how users are engaging with your AI agents:

  • New vs. Returning Users: Breakdown of first-time versus repeat users
  • Session Length: How long users typically interact in a single session
  • Question Categories: Most common types of questions asked
  • Feature Usage: Which chatbot features are used most frequently
  • User Demographics: Breakdown of user locations and devices (if available)

Performance Analysis

Evaluate your chatbot’s technical performance:

  • Knowledge Base Coverage: How well your knowledge base is covering user queries
  • Model Performance: Accuracy and confidence scores of your AI responses
  • Error Rates: Frequency of failed responses or misunderstandings
  • Latency: Response generation and delivery times
  • Token Usage: Consumption of AI tokens by different components

Custom Reports

Create tailored reports for your specific needs:

  1. Click the Create Report button
  2. Select metrics to include in your report
  3. Choose your preferred visualization (charts, tables, etc.)
  4. Set the date range for analysis
  5. Save or export your custom report

Data Export

Export analytics data for further processing:

  1. Navigate to the Export tab
  2. Select which metrics to export
  3. Choose your preferred format (CSV, Excel, JSON)
  4. Download the file or schedule regular exports

Setting Goals

Establish performance targets for your chatbots:

  1. Go to the Goals section
  2. Create a new goal with a specific metric
  3. Set target values and timeframes
  4. Track progress toward your goals over time

By regularly analyzing these metrics, you can identify areas for improvement, optimize your AI agents, and ensure your Nexvio.ai chatbots are delivering maximum value to your business and users.