Actions Overview

Actions allow your Nexvio.ai chatbot to do more than just respond with text. With Actions, your AI agents can perform tasks, retrieve information, and interact with external systems to provide a more complete and interactive user experience.

What Are Actions?

Actions are predefined operations that your chatbot can execute when triggered by specific conditions or user requests. They extend your chatbot’s capabilities beyond conversation, allowing it to:

Retrieve real-time information from external sources
Schedule appointments and meetings
Collect user information through forms
Connect with third-party services and tools
Execute custom code or API calls
Display interactive elements like buttons and calendars

Types of Actions

Nexvio.ai offers several types of actions:

Custom Actions: Create your own actions using code or API calls
Custom Buttons: Display clickable buttons for user interactions
Slack Integration: Connect your chatbot to Slack for notifications and actions
Cal.com Integration: Allow users to book appointments via Cal.com
Calendly Integration: Enable calendar scheduling through Calendly
Web Search: Perform real-time web searches to answer questions
Lead Collection: Capture user information as leads for your business

When to Use Actions

Actions are particularly useful when:

Your chatbot needs to access real-time information
You want to provide interactive elements for users
Your chatbot needs to perform tasks in other systems
You want to collect structured information from users
You need to connect your chatbot to your existing tools

How Actions Work

The general workflow for actions is:

Trigger: An action is triggered by user input or a condition
Execution: The chatbot performs the action (e.g., API call, data collection)
Response: The chatbot responds with the results of the action
Follow-up: The conversation continues based on the action outcome

Setting Up Actions

To configure actions for your chatbot:

Go to Chatbox > Actions
Choose the type of action you want to set up
Configure the action settings
Test the action to ensure it works correctly
Deploy the action to your live chatbot

Monitoring Action Performance

Track how your actions are performing:

Usage: See how often each action is triggered
Success Rate: Track successful and failed action executions
User Engagement: Analyze how users interact with action results
Conversion Metrics: Measure actions that lead to business outcomes

Best Practices for Actions

To get the most out of Nexvio.ai Actions:

Use actions to solve specific user problems
Combine actions with natural conversation for a seamless experience
Test actions thoroughly before deploying them
Monitor action performance and refine as needed
Use the simplest action type that meets your needs

Explore the specific action types in the following sections to learn how to implement each one in your Nexvio.ai chatbot.